Refund Policy

We strive to provide an enjoyable and seamless gaming experience for all our customers. If for any reason you are dissatisfied with your visit or purchase, please review our refund policy below: Game Credits and Tokens Refunds for unused game credits or tokens are available within 24 hours of purchase, provided the credits/tokens have not been used. No refunds will be issued for credits/tokens once they have been used to play games. Private Game Nights & Event Rentals For cancellations made at least 48 hours in advance, a full refund will be issued. Cancellations made within 48 hours of the scheduled event will be subject to a 50% cancellation fee. No refunds will be issued for no-shows or cancellations made on the day of the event. VIP Memberships If you are not satisfied with your VIP membership, you may request a refund within the first 7 days of your membership. After 7 days, no refunds will be provided. Refunds for VIP memberships will be issued based on the number of unused months from the purchase date. Gift Cards Gift cards are non-refundable and cannot be exchanged for cash. If a gift card is lost or stolen, we are unable to replace it. Exceptions In case of any technical issues with our arcade machines or facilities that prevent you from fully enjoying your gaming experience, please contact us immediately. We will do our best to resolve the issue or provide compensation as needed. Contacting Us for Refunds To initiate a refund, please contact our customer service team at [Contact Information], providing your receipt and details of your request. Refunds will be processed within 7 business days. We appreciate your understanding and aim to provide the best gaming experience possible. If you have any further questions or need assistance, feel free to reach out to our support team.